Refunds & Returns Policy

Last updated: 4 September 2026

At SOBO Beach, we want you to be happy with your purchase. If you change your mind about an item, or there is a problem with your order, please contact us and we will be happy to help.

This policy applies to purchases made through the SOBO Beach online shop.

Nothing in this policy affects your statutory rights as a consumer.

1. Change of Mind Returns

If you purchase an item online and simply change your mind, you have a legal right to cancel your order within 14 days of receiving the item.

Once you have notified us that you wish to cancel, you then have a further 14 days to return the item to us.

To be eligible for a change-of-mind return, items should be returned:

• unworn and unused;
• in their original condition;
• with any original tags or packaging where reasonably possible; and
• in a condition suitable for resale.

You will need to provide your order number or other proof of purchase so that we can identify your order.

You are responsible for taking reasonable care of the item while it is in your possession. We may make a deduction from your refund if the item's value has been reduced because it has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality.

2. How to Request a Return

To request a return, please contact us at: hello@sobobeach.co.uk

Please include your order number and details of the item(s) you wish to return.

We will provide you with the appropriate return instructions and return address.

Please do not send items back to us without first contacting us, as this may delay the processing of your return.

Please package your return securely. We recommend using a tracked delivery service and retaining your proof of postage until your return has been received and processed.

Unless the item is faulty, damaged or incorrect, you will normally be responsible for the cost of returning an unwanted item.

3. Faulty, Damaged or Incorrect Items

We carefully inspect products before dispatch.

If your item arrives damaged, faulty or is not the item you ordered, please contact us as soon as possible at hello@sobobeach.co.uk and provide your order number and, where possible, photographs of the item and its packaging.

Please do not dispose of or return a damaged or faulty item before contacting us, unless we have asked you to do so.

If a product is faulty, damaged or does not conform to the contract, you have legal rights which may include a repair, replacement, price reduction or refund, depending on the circumstances and applicable consumer law.

Where a return is required because an item is faulty, damaged or incorrect, we will provide appropriate instructions and will not expect you to bear the reasonable cost of returning the item.

Normal wear and tear, accidental damage or damage caused by misuse is not considered a manufacturing fault.

If you believe an item has not been manufactured correctly, please contact us before returning it. We may need to inspect the item before determining the appropriate remedy.

4. Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be made to the original payment method used to place the order.

Where you exercise your statutory right to cancel an online purchase, we will refund the price paid for the goods and the applicable standard delivery charge.

If you selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option available.

We may withhold the refund until we have received the returned goods or you have provided evidence that you have returned them, whichever occurs first.

Refunds will normally be processed within the timeframe required by applicable consumer law. Your bank or payment provider may then take additional time to make the funds available to you.

5. Exchanges

If you have ordered the wrong size or colour, please contact us at hello@sobobeach.co.uk before returning the item.

Where stock is available, we may be able to offer an exchange for an alternative size or colour.

Any item being exchanged must be returned in the same condition required for a change-of-mind return.

If the requested replacement is unavailable, we will contact you to discuss the available options.

For exchanges, please follow the return instructions provided by our customer service team. We recommend using a tracked delivery service when returning an item.

6. Non-Returnable Items

Certain products cannot be cancelled or returned where a statutory exception applies.

These may include:

• personalised or customised products made specifically for you;
• products made to your specifications;
• sealed products which are not suitable for return for health protection or hygiene reasons once unsealed;
• products which are liable to deteriorate or expire rapidly; and
• other products where applicable law provides an exception to the statutory cancellation right.

Where an item is excluded from the statutory cancellation right, this will be made clear before you place your order.

Sale Items

Sale or discounted items may still be returned where you have a statutory right to do so.

Sale items are not excluded from your legal rights where they are faulty, damaged, not as described or otherwise do not conform to the contract.

7. Returns Lost or Damaged in Transit

When returning an unwanted item, you are responsible for the item until it reaches us.

For this reason, we strongly recommend using a tracked delivery service and keeping your proof of postage.

If a return is lost or damaged while being sent back to us, please contact the delivery provider in accordance with their terms. We will do our best to assist where appropriate.

Where you are returning an item because it is faulty, damaged or incorrect, please contact us before sending it back so that we can provide appropriate return instructions.

8. Refund Questions

If you have any questions about returning an item or receiving a refund, please contact:

SOBO Beach
Southbourne Coast Road
Bournemouth
BH6 4BE

Email: hello@sobobeach.co.uk

Please include your order number whenever contacting us about a return or refund, as this will help us deal with your request as quickly as possible.